Terms and Conditions
1.2) The Customer confirms and declares that the vehicle subject to this contract is in good working condition and without apparent defects other than those already described and present on the first page of the contract;
1.3) The Customer acknowledges the obligation to return the vehicle in the same conditions as it was delivered, as well as all accessories, documents, equipment, spare parts delivered on the date of the rental along with the vehicle;
1.4) The return of the vehicle must be made at the location and date stipulated in this contract, which may be changed by mutual agreement between the parties according to the current price list, as stated in clause 10) of this contract.
2.1) The Customer must ensure the good condition of the rented vehicle by using the safety devices in the vehicle correctly and prudently. When the vehicle is not in use by the Customer during the duration of this contract, they must ensure that it is parked in a safe and locked place;
2.2) The Customer must refuel the vehicle with the correct type of fuel and is aware of this information as stated in this contract;
2.3) The vehicle will only be driven by the Customer and the respective drivers listed in this contract and will not be used:
2.3.1) For the transportation of goods in violation of customs regulations or in any way that is illegal,
2.3.2) For the transportation of goods or passengers in exchange for any implicit or explicit remuneration,
2.3.3) To push or pull any vehicle or for towing purposes,
2.3.4) For sports competitions,
2.3.5) By anyone under the influence of alcohol, narcotics, and any other substances that impair their perception and reaction ability,
2.3.6) By any other driver or person not authorized/included under the terms of this contract,
2.3.7) In violation of the current traffic rules,
2.3.8) Outside the Portuguese territory without prior notice to the Lessor.
2.4) The minimum age for the driver is 21 years with a valid driver’s license in Portugal with a minimum of 1 year of experience. Customers under 25 years of age on the date of this contract may refer to the youth rate specified in the current price list in Clause 10) of this contract.
2.5) The vehicle is delivered with a warning triangle and sealed odometer, basic/necessary tools, a spare wheel or a tire repair kit, five marked tires, the vehicle registration document, the insurance Green Card, and the inspection sheet.
3.1) In addition to what is stipulated in this contract, it is the Customer’s obligation:
3.1.1) To pay the vehicle rental according to the current prices,
3.1.2) To pay additional costs related to deliveries and collections outside the established hours, outside the delivery and collection area, a young driver supplement, and other options specified in the current price list that the Customer may subscribe to. The Customer can check the delivery and collection times and areas in Clause 10) of this contract,
3.1.3) If the Customer returns the fuel deposit with less fuel than the amount specified at the beginning, not complying with point 2.2) of this contract, they will not receive back the amounts left as a fuel deposit, namely €50.00 (fifty euros) for any rental (which will be refunded if the same fuel level is verified). More information about the fuel deposit in points 4.3) and 6.2) of this contract.
3.1.4) The costs of removing inappropriate fuel and any repairs for damages caused to the vehicle,
3.1.5) The costs of replacing damaged tires due to abnormal vehicle use,
3.1.6) The payment of any expenses, fines, and charges resulting from the immobilization of the vehicle if it is seized by the authorities as a result of acts that prove to be attributable or the responsibility of the Customer,
3.1.7) The payment of fines, associated expenses, penalties for traffic violations and violations of the law, plus an administrative fee, during the period of this rental, as well as legal expenses and fees for contracted lawyers if it is necessary to collect any amount due by the Customer under this contract,
3.1.8) Indemnification for the loss or total/partial destruction of the vehicle’s documentation,
3.1.9) Check the oil level, water, as well as the oil level in the gearbox, with the manual mechanical maintenance resulting from the normal use of the vehicle being the responsibility of the Lessor,
3.2) This rental agreement is made not only with limited third-party liability insurance, in accordance with the laws in force in the country, whose copy can be examined in digital format to be sent by email or at the Lessor’s station but also includes an SCDW coverage,
3.2.1) SCDW – The Customer’s responsibilities for damages caused during the rental of the vehicle will be eliminated, and it is not necessary to pay a deductible. It includes towing and collection expenses of the vehicle, as well as damages to glass, damages to the upper and lower parts in the event of a collision with another vehicle. It does not include damages to the upper and lower parts of the vehicle (except in the case of a collision), to the rims and tires, glass, and locks. This coverage does not include damages caused by natural phenomena, theft, fires, and acts of vandalism,
3.2.2) Additional Information – Whenever there is a violation of the car’s usage norms, negligent conduct, non-compliance with the Highway Code, and situations in which the driver is not listed in this contract, the liability limitations will not be effective. In the event of an accident due to speeding, driving under the influence of alcohol or narcotics, or due to negligence, the SCDW insurance becomes ineffective, and the Customer pays the Lessor all repair expenses, the towing of the vehicle to the original station or repair shop, as well as compensation for the downtime of the damaged vehicle.
4.1) The rental ends on the day, time, and location agreed upon by the parties. If the Customer wishes to extend or shorten their rental and/or change the agreed delivery location, they must contact the Lessor no later than 24 hours before the end of the contract. The extension of the contract is subject to the current price list in Clause 10).
4.1.1) In the absence of consent for a possible extension of the contract, it is considered that the vehicle is now operating without authorization and against the will of its owner, which is, in fact, punishable by law and the responsibility of the Customer.
4.2) Payment must be made at the beginning of the rental. A refundable deposit for the fuel deposit, as described in points 4.3) and 6.2), must also be left.
4.3) The deposit amount left by the Customer for fuel will be returned to the Customer if they return the fuel deposit with the same amount of fuel as specified at the beginning of the rental. Refer to points 3.3.3) and 6.2) for more information.
5.1) In case of a breach of this contract by the Customer, the resulting damages and losses are the responsibility of the Customer.
5.2) The Lessor may, at any time and at the expense of the Customer, terminate this Contract and take possession of the vehicle whenever the Customer fails to comply with these General Conditions or any provision arising from this Rental Contract.
5.3) In the event of unavailability of the previously contracted vehicle or the reserved vehicle, the Lessor ensures the provision of an equivalent service or provides a vehicle of a higher category, at no additional cost to the Lessee.
5.4) In the event of a reservation breach, the amount paid at the time of booking is refunded within a maximum period of 30 days, unless the breach results from a reason not attributable to the lessor, without prejudice to the application of general rules regarding civil liability.
6.1) The Customer and/or the authorized drivers in this contract are covered by the liability insurance policy, which covers the risk of personal or material damages caused to third parties up to the capital limit of €50,000,000 (fifty million Euros). This insurance is governed by the current Portuguese legislation and can be consulted at the Lessor’s station or at any office of the Lessor.
6.2) The contract only has a fuel deposit of €50.00 (fifty euros), which is submitted along with the payment. This deposit is refunded to the Customer whenever compliance with the fuel policy in Clause 3.1.3) of this contract is verified. In the event of non-compliance with the fuel policy, the deposit amount is charged to the Customer, and it already includes the VAT at the legal rate (22%) when charged (amounting to €11.00 of VAT).
7.1) In the event of an accident, loss, damage, or theft, you should, whenever possible, call the Lessor using the 24-hour assistance number provided in the contract, specifically, Lessor (permanent assistance contact), in order to receive necessary instructions on how to proceed and to activate the insurance.
7.2) The Customer may be required to cooperate and subsequently inform the Lessor of the incident, providing necessary details to enable the follow-up process with the insurer, especially if legal proceedings are initiated related to any of the occurrences mentioned in clause 7.1).
7.3) In the event of an accident, it is recommended that the Customer report the incident to the competent authority (Public Security Police), fill out the corresponding friendly report, assuming the truth of the events. The Customer submits, if issued, any documents resulting from the process to the Lessor at a location and time agreed upon between the parties. For informational purposes, the Road Code is cited: “The driver involved in an accident must provide the other parties with their identification, the vehicle owner’s identification, and the insurer’s identification, as well as the policy number.” This is a duty enshrined in the Road Code legislation in Article 89(1) of Law 72/2013.
7.4) By violating the provisions in the above-mentioned clause in point 7.1) of this contract, the Customer will have to pay a fee of €80.00 (eighty euros) and will not be exempt from any responsibilities that may arise from their involvement in the accident without having contacted the Lessor.
7.5) If, due to the nature and consequences of the incident, the Customer becomes incapacitated or is unable due to force majeure to fulfill the mentioned obligations, these clauses of number 7) do not apply.
8.1) The Lessor is not responsible to the Customer or any passenger for the loss or material damage to personal belongings transported or left in the vehicle, both during the rental period and after the rental.
9.1) The provision of a 24-hour assistance service is ensured free of charge for reporting anomalous situations that occur during the execution of the contract.
9.2) In the case of non-compliance or dissatisfaction, the Customer may file a complaint:
9.2.1) In writing to the Lessor at the contact provided in this contract,
9.2.2) At the Lessor’s premises, where access to the Complaints Book in physical format is also available,
9.2.3) Through the digital Complaints Book: https://www.livroreclamacoes.pt/,
9.2.4) To the regulatory and supervisory entity for transportation in Portugal, namely AMT, via email reclamacoes@amt-autoridade.pt .
10.1) Additional Coverages: In addition to the legally required third-party insurance, the rental includes an SCDW coverage, the conditions and details of which can be found in section 3.2.1). This coverage is always included, and it is only with this coverage that the Lessor rents its cars. Its cost per day is calculated based on the class of the vehicle rented to the Customer,
10.1.1) Economy: €15.00 (fifteen euros); Diesel Economy: €20.00 (twenty euros); Diesel Intermediate: €25.00 (twenty-five euros),
10.3) Child Seats: The daily cost of a baby seat is €5.00 (five euros) per day, charged to the Customer at a maximum of €35.00 (thirty-five euros) per reservation made. If the Customer wishes to extend the existing reservation, this extra charge is not applied again,
10.4) Young Driver: For drivers under 25 years of age at the contract date, a daily fee of €21.75 (twenty-one euros and seventy-five cents) is mandatory. This fee also applies if the young driver is an additional driver. It is charged to the Customer at a maximum of €261.00 (two hundred and sixty-one euros). If the Customer wishes to extend the existing reservation, this extra charge is not applied again,
10.5) Deliveries and Collections Outside Regular Hours: The pickup and delivery hours are between 9:00 and 19:00 (daytime) from Monday to Sunday (every day of the week). The costs for delivering and collecting the vehicle outside of these hours can be found below:
10.5.1) Delivery outside regular hours (between 19:01 and 8:59): €20.00 (twenty euros),
10.6) Deliveries and Collections Outside Funchal and at the Airport: The only location with free pickup and delivery is the city of Funchal, Madeira. For pickups outside this location or at the airport, there is an extra fee of €25.00 (twenty-five euros). This fee is charged for each necessary trip and within the scope mentioned above,
10.7) Technology: The Lessor does not provide GPS, USB chargers, or any other related items for rent. The Customer can use their own equipment provided it is suitable for the vehicle’s existing inputs,
10.8) Additional Driver: A fee of €10.00 per day is charged for each additional driver,
10.9) The Customer is obliged to indemnify the Lessor with €150.00 (one hundred and fifty euros) for inherent damages, including expenses resulting from the issuance of duplicate documentation and administrative expenses by the Lessor,
10.10) If the vehicle is left in a location different from the agreed one, the Customer is obligated to pay an indemnification fee of €25.00 (twenty-five euros) to the Lessor,
10.11) The current and seasonally updated vehicle price list can be consulted at our counters, online at https://www.lido-tours.com,
10.12) All prices indicated, except for the third-party insurance included in the daily rental price (VAT exemption provided for in Article 9, no. 28 CIVA), include VAT at the current legal rate of 22% (twenty-two percent).
11.1) The Customer can cancel the reservation at any time within the first 24 hours after making it, without any cancellation fee and without the need for any clarification.
11.2) The Customer can cancel the reservation at any time 48 hours before the start of the rental, without any cancellation fee and without the need for any clarification.
12.1) As the entity responsible for collecting and processing data in the context of the execution of this rental contract and associated services, the Lessor may use the Customer’s data and that of any authorized drivers for:
12.1.1) Managing the rental and communicating with the Customer to provide assistance during the rental,
12.1.2) Storing data in the event of incidents involving the Customer and/or authorized drivers, and if the incident jeopardizes future rentals, these data may subsequently be communicated to the Association of Car Rental Industry Without Driver for the purpose of reporting non-compliant Customers,
12.1.3) Fulfilling legal obligations in the event of a breach of the Rental Contract, and the data may be transmitted to a lawyer or a debt recovery company,
12.1.4) If the Customer has doubts about how their data is processed, they can contact the Lessor in the first instance via email at atomo-ra@gmail.com or consult the privacy policy,
12.1.5) The data will be stored for the legally required period, after which they will be destroyed,
12.1.6) The Customer has the following rights:
1. The accessibility and portability of their personal data;
2. The rectification of their personal data (if incomplete or incorrect);
3. Erasure when there is no longer a legitimate reason for the Lessor to process it;
4. Limitation of the processing of their personal data;
5. The right to file a complaint with the National Data Protection Commission, where assistance can be requested via email at geral@cnpd.pt or a complaint can be submitted on the website https://www.cnpd.pt/.
13.1) Any edits or changes to the terms and conditions of this document will be void unless agreed upon in writing.
13.2) The pre-contractual information regarding the general and specific conditions provided as part of the reservation is considered integrated into the content of the contract to be concluded, with any contractual clauses to the contrary being deemed unwritten.
13.3) All prices for services provided by the Lessor in the context of the rental include the 22% VAT rate applicable in the Autonomous Region of Madeira (the price presented to the Customer is the final price already with VAT at the legal rate).
13.4) Repairs, modifications, and any mechanical and aesthetic interventions not authorized by the Lessor are not allowed.
13.5) This contract is governed by the terms and conditions contained therein. In the event of omission, it is subject to Portuguese law, establishing the Judicial Court of the Madeira District as competent in case of dispute, with an express waiver of any other.
